The palpable decline in customer service is something that normiecons are noticing as well. My parents often talk to me about how younger people don't seem to care about their jobs and hate being there. It wasn't nearly this bad 10 years ago," is common phrase to hear in these conversations. Which I'd have to agree with.
Nearly all chemical engineer campus hires I see in big Pharma have absolutely no idea how to get anything done. They’re exclusively equipped to sit in a cubicle and perform calculations, and their social interaction is incredibly cringe.
“Show up early, do your job perfectly, and leave late.” This is one of the four tenets of white privilege. The other three being: don’t drop out of high school, don’t get a felony, and don’t get anyone pregnant out of wedlock. Whalaaa! You’re white.
This is so true and depressing. We will probably not see the 2019 (and earlier) level of "competence" again. One pleasant exception is family owned and run Chinese and Mexican restaurants.
I was recently on vacation and noticed the same things especially in the airport, the employees of the various eateries leaning back on their phones even when they see you standing there. I had to say “Hi there, can i buy this?” At 2 different ones. The Air Bnb we stayed in was great though, the owner went above and beyond as he always has.
I really don't blame people for not putting in the effort in most jobs anymore, it's been my experience you really don't get rewarded for going above and beyond or particularly punished for just skirting over the line of acceptable work. If you own your own business you should be doing everything in your power to make it succeed but working "labor" type jobs at this point is just a complete dead end for most people and the only way you ever move up is by quitting and getting a different job. There is a lot more to say about this to make it at all nuanced or complete but I think that would end up with much too large for a comment wall of text.
I have this exact problem. My boss whom I’ve worked for for three years now always wanted you to go above and beyond for him and you didn’t really get anything for it.
I could be working day and night for him and don’t get paid like you should, nor do I get paid for time when I’m not on a job, and I’m doing work for him., in the yard, washing the truck etc. As well as his lack of appreciation and him treating us like shit I have stopped going above and beyond for him to the bare minimum. I don’t think he will be calling me back in the spring and I don’t care.
That's unfortunate to hear, while I haven't had that bad of an experience (other than one very short lived job where my employer was a complete scumbag) I have known quite a few people who were being given the proverbial Daily Wire deal on their job. Maybe it's just me but im finding this idea of treating the people who are working for your business as poorly as possible within their tolerance as being acceptable practices to be one of the worst aspects of our moral decay as a society. When I value someone I am interacting with I don't try to min max the most out of them as possible hoping they are going to tolerate it, I go in and give them enough to demonstrate that I do in fact value them from the start.
The inflation keeps increasing, housing more expensive, dollar worth less and jobs paying FAR less. Something has to give here. It's service, apparently.
The problem in the service industry is the lazy and incompetent tend to form cliques that are actively hostile to anybody who is competent.
This would be one thing if management was competent and awarded the competent employees, but management is increasingly academically trained in "business schools" rather than raised up out of the employee pool based on merit. The business schools are these days as bad as every other kind of "school" and tend to produce incompetent managers whose credentials are more to do with political than business aims. Because they are incompetent, they get in league with the incompetent employees.
The result is that "private industry" (sorry for all the scare quotes here) is politicized and behaving like bureaucracy, where rocking the boat, or in other words doing your job to minimum standards, is about the only thing that can cut your career short. Obviously this isn't sustainable, to the extent private business can't just rob productive parts of society to make up the difference the way governments do (or can they?). But Rome didn't collapse in a day.
TL;DR institutional decay is deadly radiation and has escaped containment in the public sector. Everywhere is the DMV now.
I stay in hotels 100 nights a year, give or take. Decent brands too, not just the cheapest Super 8 available. The fall off in service, cleanliness, and functioning amenities post 2020 has been huge and obvious.
Unfortunately, it seems the lackeys today are the INTENTIONAL hires. My friend, Kim wrote a post about this very thing yesterday. I'll have to see how to tag you in it or see if I can link here.
I remember what it was like at my last job, busting my ass and saying "yes" to everything my boss asked. It meant that I would be used to pick up the slack from all the diversity hires and people with no work ethic. They would get to go home early every night to save the company money while I finished their work. Because the numbers were being met, management felt no need to get rid of anyone who flat out sucked at doing their job. Eventually I got sick of it and just did the bare minimum because doing my best was actually working against my interests (this was a labor intensive job, it was taking a physical toll on me after months of this shit).. Awful management is a big issue as well, not just the workers.
The palpable decline in customer service is something that normiecons are noticing as well. My parents often talk to me about how younger people don't seem to care about their jobs and hate being there. It wasn't nearly this bad 10 years ago," is common phrase to hear in these conversations. Which I'd have to agree with.
Let's hope it leads to greater conversations
This is 100% true. I've always said that most of success in business, any business, is just getting things done, and that's triply true nowadays.
Nearly all chemical engineer campus hires I see in big Pharma have absolutely no idea how to get anything done. They’re exclusively equipped to sit in a cubicle and perform calculations, and their social interaction is incredibly cringe.
“Show up early, do your job perfectly, and leave late.” This is one of the four tenets of white privilege. The other three being: don’t drop out of high school, don’t get a felony, and don’t get anyone pregnant out of wedlock. Whalaaa! You’re white.
This is so true and depressing. We will probably not see the 2019 (and earlier) level of "competence" again. One pleasant exception is family owned and run Chinese and Mexican restaurants.
I was recently on vacation and noticed the same things especially in the airport, the employees of the various eateries leaning back on their phones even when they see you standing there. I had to say “Hi there, can i buy this?” At 2 different ones. The Air Bnb we stayed in was great though, the owner went above and beyond as he always has.
Been hearing lots of similar AirBNB complaints lately.
I really don't blame people for not putting in the effort in most jobs anymore, it's been my experience you really don't get rewarded for going above and beyond or particularly punished for just skirting over the line of acceptable work. If you own your own business you should be doing everything in your power to make it succeed but working "labor" type jobs at this point is just a complete dead end for most people and the only way you ever move up is by quitting and getting a different job. There is a lot more to say about this to make it at all nuanced or complete but I think that would end up with much too large for a comment wall of text.
I turned down promotion after promotion, huge offers because I was happy where I was. And I just did my job, nothing more, nothing less
I have this exact problem. My boss whom I’ve worked for for three years now always wanted you to go above and beyond for him and you didn’t really get anything for it.
I could be working day and night for him and don’t get paid like you should, nor do I get paid for time when I’m not on a job, and I’m doing work for him., in the yard, washing the truck etc. As well as his lack of appreciation and him treating us like shit I have stopped going above and beyond for him to the bare minimum. I don’t think he will be calling me back in the spring and I don’t care.
That's unfortunate to hear, while I haven't had that bad of an experience (other than one very short lived job where my employer was a complete scumbag) I have known quite a few people who were being given the proverbial Daily Wire deal on their job. Maybe it's just me but im finding this idea of treating the people who are working for your business as poorly as possible within their tolerance as being acceptable practices to be one of the worst aspects of our moral decay as a society. When I value someone I am interacting with I don't try to min max the most out of them as possible hoping they are going to tolerate it, I go in and give them enough to demonstrate that I do in fact value them from the start.
The inflation keeps increasing, housing more expensive, dollar worth less and jobs paying FAR less. Something has to give here. It's service, apparently.
The problem in the service industry is the lazy and incompetent tend to form cliques that are actively hostile to anybody who is competent.
This would be one thing if management was competent and awarded the competent employees, but management is increasingly academically trained in "business schools" rather than raised up out of the employee pool based on merit. The business schools are these days as bad as every other kind of "school" and tend to produce incompetent managers whose credentials are more to do with political than business aims. Because they are incompetent, they get in league with the incompetent employees.
The result is that "private industry" (sorry for all the scare quotes here) is politicized and behaving like bureaucracy, where rocking the boat, or in other words doing your job to minimum standards, is about the only thing that can cut your career short. Obviously this isn't sustainable, to the extent private business can't just rob productive parts of society to make up the difference the way governments do (or can they?). But Rome didn't collapse in a day.
TL;DR institutional decay is deadly radiation and has escaped containment in the public sector. Everywhere is the DMV now.
I stay in hotels 100 nights a year, give or take. Decent brands too, not just the cheapest Super 8 available. The fall off in service, cleanliness, and functioning amenities post 2020 has been huge and obvious.
Unfortunately, it seems the lackeys today are the INTENTIONAL hires. My friend, Kim wrote a post about this very thing yesterday. I'll have to see how to tag you in it or see if I can link here.
I remember what it was like at my last job, busting my ass and saying "yes" to everything my boss asked. It meant that I would be used to pick up the slack from all the diversity hires and people with no work ethic. They would get to go home early every night to save the company money while I finished their work. Because the numbers were being met, management felt no need to get rid of anyone who flat out sucked at doing their job. Eventually I got sick of it and just did the bare minimum because doing my best was actually working against my interests (this was a labor intensive job, it was taking a physical toll on me after months of this shit).. Awful management is a big issue as well, not just the workers.